The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfortable Rooms
“The suite we stayed in was spacious and impeccably clean, providing a comfortable and relaxing environment during our visit.” view full review
Delicious Cuisine
“The breakfast offered in the lounge was a good experience, featuring a variety of tasty dishes that catered to different preferences.” view full review
Efficient Room Service
“I was pleasantly surprised by the rapid room service which delivered a delicious meal shortly after I ordered, satisfying my late-night cravings.” view full review
Relaxing Amenities
“The leisure facilities offered a wonderful escape, with amenities that truly enhanced my relaxation during the stay.” view full review
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Clean rooms
Convenient location
Smell of smoke
Inexperienced staff
7.6/10
Very good
Rooms
7.9
Location
8.0
Service
7.0
Dining
7.0
Guest reviews
7.6/10
based on 7 reviews
8.6
8.6/10 based on 79 reviews
Ted
United States,
April
2024
7.0/10
The hotel rooms are excellent for gatherings and business, featuring spacious rooms with a bathtub and rain forest shower. However, the restriction on the number of guests for breakfast may not make sense.
Rooms
8.0
The room was spacious with great amenities for sit-down dinners and business arrangements. The bath tub and rain forest shower added a luxurious touch.
Service
7.0
The staff, especially the concierge and housekeeping crew, were thoughtful and caring. However, some staff members may need retraining to meet international standards.
Location
7.0
The hotel is centrally located in Mainland China, making it convenient for exploring and shopping.
Dining
6.0
The breakfast buffet had a large variety of food but could improve on hygiene standards. There were options for both Western and Asian palates.
Facilities
7.0
The hotel offers essential amenities and facilities.
Theodore
United States,
February
2024
6.0/10
The hotel offers a nice and spacious room with a bath, rain forest shower, but has a strong smell of smoke, which was unpleasant. The hotel staff needs improvement in their service quality and transparency. The location is central, although slightly dated, and close to a good shopping mall. The dining experience varied from poor to decent, with room for improvement. The facilities are satisfactory, but there are some issues with certain services and pricing.
Rooms
7.0
The room was clean, comfortable, and spacious with a bath tub and rain forest shower, but had a lingering smell of smoke.
Service
5.0
The service quality needs improvement for better customer satisfaction and transparency in pricing.
Location
7.0
The central location near a good shopping mall, but slightly dated.
Dining
5.0
Mixed dining experience ranging from below average to satisfactory, with room for enhancement.
Facilities
6.0
The facilities are decent overall, but certain services and pricing could be more transparent and customer-friendly.
Patrick
United States,
February
2024
8.6/10
I had a pleasant stay at the hotel; the rooms were standard Sheraton fare, spacious, and had all the amenities I needed. The service, although the room wasn't ready upon my late arrival, was excellent and attentive from the reception to the concierge. The central location, close to city center and with friendly staff, was a big plus. The dining experience was fantastic with a lavish spread in the all-day dining restaurant.
Rooms
8.0
The rooms were standard Sheraton fare, good size, and had all that is to be expected.
Service
9.0
The staff, although the room wasn't ready upon my arrival, were helpful, caring, and attentive from reception to concierge.
Location
9.0
The hotel is centrally located in the hub of the city center, near attractions and with friendly staff.
Dining
9.0
The dining experience was a lavish spread in the all-day dining restaurant.
Facilities
8.0
The hotel facilities were modern and well-maintained.
Franklin
United States,
November
2023
7.4/10
The hotel is centrally located, fairly near the center of town, providing convenience for exploring. The rooms, although windowless, were clean and comfortable, and the breakfast at the lounge was a nice touch. The service, despite some issues with passing on instructions, was overall friendly. The dining experience was satisfactory, offering a variety of Western and Asian choices. However, the dated decor may not appeal to all guests.
Rooms
8.0
The room was clean and comfortable, despite being windowless. The breakfast at the lounge was a nice addition.
Service
7.0
The service was friendly, although there were some difficulties in passing on instructions between staff members.
Location
8.0
The hotel is fairly near the center of town, providing convenience for exploring.
Dining
7.0
The dining experience, both at dinner and breakfast in the lounge, offered a satisfactory range of Western and Asian choices.
Facilities
7.0
The facilities were adequate for a comfortable stay.
Tom
United States,
November
2023
6.8/10
I had a mixed experience at this hotel. The rooms were spacious and well-equipped with a bathtub and a rainforest shower, which was a nice touch. The rooms could definitely use a renovation to freshen them up.
Rooms
7.0
The rooms were spacious and had a nice touch with a bathtub and rainforest shower.
Service
6.0
The staff could benefit from some retraining to meet international hotelier standards. Despite this, they were generally helpful, caring, and attentive, whether at the reception, club lounge, or concierge desk. The only downside was the front desk staff continuously ringing my doorbell to collect laundry and the extra fee for an additional person to attend breakfast.
Location
8.0
The hotel's location is quite convenient, being fairly near the center of town and having easy access to the Times Square Mall and the Blue Shell bar. It's relatively safe, even though it's situated on a steep, curving slope. The Chinese restaurant in the evening was a standout experience.
Dining
7.0
The dining options were impressive with a large variety of food of good quality. However, witnessing a guest sneezing and coughing near the buffet was quite off-putting. The toasted sandwiches stood out as a delightful choice.
Facilities
6.0
The facilities were decent but could use some updates to enhance the overall guest experience.
Kevin
United States,
October
2023
9.6/10
My stay at the hotel was absolutely perfect! The rooms were in great shape and had everything we needed. The staff was incredibly helpful, caring, and attentive. The location was central, making it convenient for exploring the city. The dining experience was extraordinary, with a large variety of delicious food. The facilities were top-notch, providing everything we could ask for.
Rooms
10.0
The rooms were perfect with all you need.
Service
10.0
The staff at the hotel are helpful, caring, and attentive no matter which department they are from.
Location
9.0
The hotel is central and in the hub of the city, making it convenient for sightseeing and shopping.
Dining
9.0
The dining experience was great, with a large variety of food and excellent quality.
Facilities
10.0
The hotel offers fantastic facilities that cater to all needs.
William
United States,
June
2023
6.6/10
I had a mixed experience at the hotel. The rooms were clean and comfortable, but there was a lingering smell of smoke despite being smoke-free. The staff seemed inexperienced, with some service issues, although the location was convenient for exploring the town. The dining options were average, but the facilities were decent.
Rooms
7.0
The room was clean and comfortable, although it smelled like smoke.
Service
5.0
The staff appeared inexperienced and had some service issues.
Location
8.0
The location was fairly convenient for exploring the town.
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